Which credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
Can I return an item that is damaged, defective, or I just don't want?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
What is your policy for consumer privacy?
Shopping FAQs
Which credit cards do you accept?
Visa and Mastercard cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Back to TopCan I cancel my order?
Yes, you can. Contact us as soon as possible. If the order has already been sent, accept delivery of the item and return it to us for credit. Back to Top
I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, if you have paid by check, we will reimburse you after your check has cleared the bank. If you have paid by charge card, you should see the credit on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top
Can I return an item that is damaged, defective, or I just don't want?
Yes, a damaged item will be replaced subject to availability. Return the damaged item and we will replace it and refund your shipping expense.
If, within 10 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. It may be subject to a 10% restocking fee.
Please return your merchandise in the original box and packing materials. Back to Top
What happens if the item I ordered is not available?
On occasion an order may be delayed due to availability or other circumstances. In the event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top
Why was I charged sales tax on my purchase?
Wisconsin residents are subject to state, local county and stadium sales tax. Back to Top
Shipping FAQs
How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10 days. Back to TopCan I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. The order will be sent via USPS (United States Postal Service). We use USPS for shipments to A.P.O., F.P.O. or foreign addresses. Actual shipping fees are charged. Back to Top
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top
How are shipping charges calculated?
Shipping is calculated by UPS zone and rate tables. Charges vary according to weight, destination and any special handling you may request (ie. overnight delivery).
Most products are shipped via UPS because they offer package insurance and excellent tracking software. Back to Top
What is your policy for consumer privacy?
Keeping customer information secure, and using it only as our customers would want us to, is a top priority.
Here, then, is our promise to our individual customers:
1. We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
2. We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers.
3. We will not reveal customer information to any external organization unless we have been authorized by the customer, or are required by law.
4. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards.
5. We will attempt to keep customers files complete, up to date, and accurate.Back to Top
